We want you to shop with confidence. If something isn’t quite right, we’re here to help and make the process as simple as possible.

Return Eligibility

To be eligible for a return, items must be unused, in their original condition, and returned in the original packaging where possible. Proof of purchase is required. Returns that show signs of wear, damage, or use may not be accepted.

Return Timeframe

We accept returns within 7 days of receiving your order. If  7 days have passed, unfortunately we may not be able to offer a refund or exchange.

Refund Process & Timing

Once your return is received and inspected, we’ll notify you of the outcome. If approved, your refund will be processed back to your original payment method within 14 days. Please note that banks or payment providers may take additional time to clear the funds.

Exchanges

If you’d prefer an exchange, we’re happy to help where stock is available. Exchanges are subject to the same eligibility and timeframe requirements as returns. To arrange an exchange, please contact us at peakshop.nz@gmail.com.

Damaged or Defective Items

If your item arrives damaged or faulty, please contact us  immediately after delivery with photos and a description of the issue. We’ll arrange a replacement, exchange, or refund as quickly as possible at no extra cost to you.

Non-Returnable Items

Some items are not eligible for return, including:

• Gift cards

• Sale or clearance items (unless faulty)

• Personalized or custom-made products

• Items marked as non-returnable at the time of purchase

• Collectible items

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect. Original shipping fees are non-refundable. We recommend using a tracked service, as we can’t guarantee receipt of returned items.